Privacy Policy

Last Updated: 2025-01-31

At LoyaltyForce, operated by KaizenStep Cloud Solutions & Services S.L. (hereinafter “KaizenStep”), we take the privacy and data protection of our users very seriously. We ensure transparency and compliance with current regulations, including the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

1. Data Controller

  • Company Name: KaizenStep Cloud Solutions & Services S.L.
  • NIF (Tax ID): B65784423
  • Address: Carrer Girona 161, 08402 Granollers, Barcelona – Spain
  • Email: info@loyaltyforce.com

2. Data We Collect

At LoyaltyForce, we may collect and process the following personal data:

  • Identification Data: Name, surname, email, phone, company name.
  • Browsing and Usage Data: Information about interactions with our services and website.
  • Commercial Data: Preferences and relationships with LoyaltyForce.

3. Purpose of Data Processing

We process personal data for the following purposes:

  • Service Provision: To manage access and use of LoyaltyForce.
  • Customer Support: To respond to inquiries and requests.
  • Marketing Communications: To send relevant information about our services with your consent.
  • Service Improvement: To analyze user experience and optimize LoyaltyForce.

4. Legal Basis for Data Processing

The processing of data is based on:

  • Performance of a contract: To enable the use of LoyaltyForce and its services.
  • User consent: For sending commercial communications.
  • Legitimate interest: To improve our services and ensure platform security.

5. Data Sharing and Transfers

We do not share personal data with third parties without user consent, except in the following cases:

  • When necessary to provide our services (e.g., technology providers, hosting, CRM).
  • When required by law.

If international data transfers occur, we ensure they are carried out with appropriate safeguards.

6. User Rights

As a user, you have the right to:

  • Access your personal data.
  • Rectify incorrect or incomplete data.
  • Erase your data when it is no longer needed.
  • Object to data processing for specific purposes.
  • Restrict processing under certain circumstances.
  • Request data portability.

You can exercise these rights by sending a request to info@loyaltyforce.com, along with a copy of your identification document.

7. Data Retention

Data will be retained for as long as necessary for the purpose it was collected. Afterward, it will be securely blocked for the period required by applicable regulations.

8. Data Security

KaizenStep implements technical and organizational security measures to protect user data from unauthorized access, loss, or misuse.

For more information about our privacy practices, please contact us at info@loyaltyforce.com.

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